Refunds and Returns Policy
At High Pie Hemp, we stand behind the quality of our products and want our customers to be fully satisfied with their purchases. We understand that sometimes things don’t work out, which is why we offer a straightforward, no-questions-asked policy for refunds and replacements.
**Policy Eligibility**
– **Time Frame:** Customers can request a full refund or replacement within 30 days of their purchase date.
– **Proof of Purchase:** A valid receipt or proof of purchase is required for all refund or replacement requests.
**How to Request a Refund or Replacement**
1. **Contact Us:** To initiate a refund or replacement, please contact our customer service team via email at support@highpieshop.com or call us at 817-360-0687. Provide your order number and specify whether you’re seeking a refund or a replacement.
2. **Return the Product (if applicable):** Once your request is reviewed and approved, we will provide you with instructions on how to return the product to us for a refund or arrange for a replacement. Customers are responsible for return shipping costs.
3. **Receive Your Refund or Replacement:** After we receive the returned product (for refunds) or process your replacement request, we will either process your refund or ship your replacement product. Refunds will be credited back to the original method of payment within 7-10 business days. Replacement items will be shipped according to our standard shipping timelines.
**Customer Satisfaction**
Your satisfaction is our top priority. If you are not completely satisfied with your purchase for any reason, please do not hesitate to reach out to us. Our team is dedicated to ensuring that your experience with High Pie Hemp is nothing short of excellent.
**Contact Us**
For any questions regarding our refund and replacement policy or to discuss your order, please contact our customer service team. We’re here to help!
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This updated policy reflects the change to the customer service contact email, providing a direct line for assistance through support@highpieshop.com, ensuring a seamless and responsive customer service experience.